My own bank robbed me. After 16 years of my loyalty to them, they stole money from me. I made a mistake. In my frantic week before we left for California, I paid all the bills…one a little too early. I missed the mark by a hair. I checked my account at 9am, and all was good. I checked it again at 3pm, and to my horror, my account was overdrawn. By then 6 charges had gone through, one of which was $1.24 I spent at Starbucks that afternoon. For each overdrawn charge, there was a $30 fee assessed. I threw the kids in the car, ran to the bank, and switched money from another account into my checking account to cover the charges.
I immediately called National City Bank. I explained what happened. Told them I put money in. Asked them to remove the charges. “I don’t have any power to do that” said the lady. “Let me call you back.” She never called back. I called her again. Someone else said the first lady was supposed to call me back, and had no idea why she hadn’t called back. She’ll call me later.
I called the next day, “Ooooh! I was supposed to call you? My assistant said that was taken care of. I don’t have any power to take any of these charges off.”
“I have been a loyal bank customer for 16 years. I made a mistake.”
“Well…I suppose I could remove 3 for now…how do you feel about that?”
My exact words: “Not happy at all. There are still $90 of charges there. You are not helping me. I made a mistake. You are grinding me into the dirt.”
“I’ll give my boss a call.”
She never called me back. I check my account the next morning. Five more late fees of $30 each have been assessed. We are now up to a grand total of $240. This is more than my car payment. This is summer camp for my kids. This is 2 weeks of grocery money.
I walk into the Granger branch. Everyone winces when I walk in. I swear I’m not making it up.
The manager calls me by name into her office.
“I tried to call you back…your lines were down.”
“No they weren’t”
“Yes they were.”
“No, I’m sorry, you’re wrong.”
“I have no power to do anything about these fees. Call my boss. She already told me she wouldn’t do it, but here’s what to say…” (Now she is acting like my best friend.)
I called her boss. Her assistant called me back and immediately took off 3 more charges and said her boss would call me back after her vacation.
I have not gotten a phone call back. My bank stole $150 from me.
I’m willing to pay one $30 fee for my own mistake, but $150? UNBELIEVABLE!
I never heard of a bank robbing it’s customers before, but it happened to me.